baja99 Privacy Policy
We place the highest importance on protecting your personal information. This policy clearly explains how baja99 collects, uses, and stores data.
Introduction and Scope
baja99 ("we", "our", or "platform") operates a safe and reliable online gaming service for users in Bangladesh. This Privacy Policy ("Policy") applies to the baja99.lat website and all related services.
By using our services, you agree to the terms described in this policy. If you disagree with any part of this policy, please refrain from using our services and contact us via live chat.
This policy may be updated from time to time. When changes are made, we will revise the "Last Updated" date at the top of the page. We will make every effort to notify you of any significant changes.
What Information We Collect
The following types of information are collected to operate baja99 services properly:
Identity Information
Name, date of birth, national ID number, and contact address provided at registration. This information is required for age verification and account security.
Contact Information
Mobile number and email address, used for account verification, password recovery, and sending important notifications.
Financial Information
Records of transactions made via bKash, Nagad, Rocket, or bank transfer. Full payment credentials are not stored in our system.
Technical Information
IP address, browser type, device information, operating system, and cookie data used to maintain site functionality.
Gaming Activity
Bets, game history, win/loss records, and time spent on the platform — to ensure responsible gaming.
Communication Records
Records of your communications with us via live chat or email, which help us improve service quality.
Purpose of Data Use
Primary Purposes
- Creating, verifying, and ensuring the secure operation of accounts
- Processing deposits and withdrawals and monitoring transactions
- Providing bonuses, rewards, and VIP benefits
- Resolving technical issues and providing customer support
- Age verification (21+) and identity confirmation
Additional Purposes
- Preventing fraud, stopping money laundering, and maintaining security
- Managing responsible gaming tools and identifying problematic playing patterns
- Meeting legal obligations and complying with regulatory guidelines
- Improving service quality and introducing new features
- Sending relevant offers and news with your consent
Cookies and Tracking Technologies
The baja99 website uses the following types of cookies and tracking technologies:
| Cookie Type | Purpose | Duration |
|---|---|---|
| Essential Cookies | Maintaining login state, session security, and core platform operations | Session / 30 days |
| Functional Cookies | Remembering language preferences, display settings, and user personalisation | 1 year |
| Analytics Cookies | Measuring site usage, identifying popular pages, and improving services | 2 years |
| Security Cookies | Detecting unauthorised access, CSRF protection, and fraud prevention | Session |
Cookie Controls
You can block or delete cookies through your browser settings. Please note, however — disabling essential cookies may prevent some core platform functions from working properly, such as login or payment processing.
Sharing Information with Third Parties
baja99 does not sell your personal information to third parties. In the limited circumstances listed below, some information may be shared with trusted partners:
Payment Processors
Transaction information required to process bKash, Nagad, Rocket, and bank transfers is shared with the relevant payment service providers. This information is used solely for the purpose of completing transactions.
Technology and Security Partners
Limited information may be shared with selected technology partners to maintain site security, prevent fraud, and manage technical services. These partners are bound by strict confidentiality agreements and may not use your information for their own purposes.
Legal Obligations
If disclosure of information is legally required to comply with a court order, a lawful request from a government authority, or a demand from a law enforcement agency, we will be obliged to do so. In such cases, we will make every effort to notify you as far as possible.
Data Security Measures
baja99 follows industry-standard technologies and processes to protect your information:
- SSL Encryption: All data transmissions are protected by SSL/TLS encryption technology, which prevents information from being intercepted.
- Password Hashing: Stored passwords are hashed using strong cryptographic algorithms; no one can read them directly.
- Access Control: Only authorised staff can access the information they need; every access is logged.
- Two-Factor Authentication: An additional verification layer when accessing your account enhances user security.
- Continuous Monitoring: The system is under round-the-clock surveillance to detect unusual activity.
- Secure Data Centres: Servers and backups are stored in secure data centres and audited regularly.
While we apply the highest security measures, 100% security on the internet cannot be guaranteed. If you notice any suspicious activity, please notify us immediately via our 24/7 live chat.
Data Retention Period
We retain your information for as long as necessary — no longer. When determining retention periods, we consider the following:
- Active Accounts: All information is retained for as long as the account remains active.
- Closed Accounts: After an account is closed, information required to meet legal and regulatory obligations is retained for a defined period.
- Financial Records: Transaction-related information must be retained for an extended period in accordance with financial regulations.
- Marketing Data: Marketing communications will stop as soon as you withdraw your consent.
Once the retention period ends, your information is securely deleted or anonymised in a way that it can no longer be linked to any individual.
Your Rights and Controls
As a baja99 user, you have the following rights over your own information:
Right to Know
You may request at any time to know what information we have collected about you and how it is being used. Contact us via live chat or email and we will provide 24/7 assistance.
Right to Correction
If any information stored in your account is incorrect or incomplete, you have the right to have it corrected. Update your information through account settings or via live chat.
Right to Opt Out
You can unsubscribe from marketing communications and promotional messages at any time. However, important service-related notifications cannot be turned off.
Right to Deletion
Where there is no legal obligation preventing it, you may request that your information be deleted after your account is closed. Reasonable time may be needed to process the request.
Protection of Minors
The 21+ age limit applies strictly
baja99 is for persons aged 21 or older only. We do not knowingly collect any information from minors or provide services to them.
Age is verified at registration, and additional proof of identity may be requested in suspicious cases. If we become aware of any account belonging to a minor, we will immediately suspend that account and delete the information collected.
International Data Transfers
Some information may be processed outside Bangladesh as required to operate our services. In such cases, we ensure that:
- The recipient country or organisation maintains adequate data protection standards.
- Appropriate agreements are in place with third parties to ensure the protection of your information.
- SSL encryption is always used for data transfers.
- Only the minimum necessary information is shared internationally.
Policy Changes and Updates
baja99 may update this privacy policy from time to time. When changes occur:
- The "Last Updated" date at the top of the page will be changed.
- For significant changes, a notification will be sent to the registered email address.
- Continuing to use the service after changes have been made will be considered acceptance of the new policy.
- You can view the latest policy at any time by visiting this page.
If you have any questions about changes to the policy, contact us via live chat or email — we are always ready to assist you.
Privacy Contact
If you have any questions, concerns, or requests regarding this privacy policy, please contact us through any of the following channels:
Live Chat
Get instant support in Bengali via 24/7 live chat. Our team is always ready to help with any privacy-related questions.
For detailed requests or written complaints:
[email protected]
Read our other legal and information pages: